Complaints for Merchandise-Direct.com in Pacoima, CA

P O Box 4565
Pacoima, CA 91333 | Get Directions

(818) 253-3864

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a variety of delivery related problems such as late deliveries, incorrect deliveries, or no delivery at all. Other customers complain their credit cards are charged for products they do not order. Some of these customers complain although merchandise is returned, their cards are not credited, or that credits received are less shipping and handling charges. Some customers express dissatisfaction with bearing the cost of shipping back the unordered merchandise. A few customers complain about product quality, or that merchandise was received broken or defective. The company responded to some complaints by shipping merchandise, or issuing refunds or credits. Some complainants alleging shipping problems were not satisfied with the company's response when they received credits or refunds, less shipping and handling costs. Many complaints are unanswered.

Complaint Closing Statistics

0 complaints against Merchandise-Direct.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Merchandise-Direct.com complaints