Find a reputable business?

Complaints and Resolutions

Merchant Industry, LLC complaints

Read Complaints File Complaint View Full Report

36-36 33rd Street, Suite 206
Long Island City, NY 11106 | Get Directions

(855) 345-0040

http://www.merchantindustry.co...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$15.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Merchant Industry, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Merchant Industry, LLC

Sort by

4/23/2024

RESPONSE: Complaint was not answered Amount in Dispute: $15.00 Amount Settled: $0.00

Customer Complaint

3/28/2024

Went on line found company swipe4free for a card scanner for my wife's job. Picked device ordered it never got it. I called 4 times all different hrs it put u on hold for a few and just hangs up I also sent email but got no reply. phone is 1888-732-9970. Resolution Sought Send product or refund money and pull there add from online.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile