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Merchant One, Inc. complaints

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524 Arthur Godfrey Road 3rd Floor
Miami Beach, FL 33140 | Get Directions

(800) 910-8375

http://www.merchantone.com

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Total Amount in Dispute:
$1,875.00

Total Amount Settled:
$0.00

Complaint Experience

67%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

3 complaints against Merchant One, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

3 complaints against Merchant One, Inc.

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4/2/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $199.95 Amount Settled: $0.00

Customer Complaint

1/24/2025

I closed my account down with them. Mid-november and December 31st, they charge me an annual fee of $199.95. Resolution Sought Refund of my $199.95.

Company Response

3/21/2025

We couldn't find an account for the client in our database. Could you please provide additional details, such as the merchant ID number and the business name?

5/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $816.85 Amount Settled: $0.00

Customer Complaint

4/22/2024

Closed account in May of 22, card company continued withdrawing funds two months after account was closed. Blocked withdrawals. Sent to collections for 700+ 5 months after account closed. Then had to provide proof of payment up to date of close. Provided information. Then no response. Called several times for update. Only to find out they wanted more information but had not contacted me by phone or email to request it. Contacted them again and provided them with information. Meanwhile collections have impacted my credit score. My account was open for over four years. But rarely used. I have exceeded the 3 year contract and owe no early cancellation fee. I provided bank statements as requested proving I owed them nothing. They openly admitted that the account was closed in May. Resolution Sought I want my credit score restored and all derogatory remarks removed from my credit report. I want a refund for the additional month I was charged.

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