Complaints for Merchant Processing International, Inc. in Irvine, CA

18500 Von Karman Avenue, Suite 530
Irvine, CA 92612 | Get Directions

(800) 224-0120

http://www.bankmpi.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege failure to provide services as represented. Complaints allege the company does not provide materials, websites are not customized and/or approved by clients before submission and failure to provide assistance or issue refunds.

The company responds to complaints by indicating they provided services according to their agreement, in some cases partial refunds were issued. In some cases the company responded by denying allegations and refund requests.

Complaint Closing Statistics

0 complaints against Merchant Processing International, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Merchant Processing International, Inc. complaints