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Merchants Adjustment Service complaints

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56 North Florida Street
Mobile, AL 36607 | Get Directions

(251) 476-6666

http://www.masinc.org

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Total Amount in Dispute:
$150.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Merchants Adjustment Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Merchants Adjustment Service

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2/22/2024

RESPONSE: Complaint was not answered Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

1/29/2024

They said I owe a hospital here in Florence, Alabama a 150.00 dollars I know I didn't owe the hospital and too double check called the hospital don't owe them couldn't find that I owed them anything. This is the same company that said my son owed the same hospital 150.00 but they tried this scam on my son last year he call the hospital as well didn't owe the hospital either. Resolution Sought To leave me and my son alone and stop threatening to ruin my credit with the scam they're using to get money off of people by using a very good hospital.

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