Find a reputable business?

Complaints and Resolutions

Merchants Bancard Network, Inc. complaints

Read Complaints File Complaint View Full Report

24036 Lyons Avenue
Newhall, CA 91321 | Get Directions

(800) 748-6263

http://www.mbncard.com

Live Chat Weekdays between 8a-5p PST chat with us right away!

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$1,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Merchants Bancard Network, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Merchants Bancard Network, Inc.

Sort by

11/23/2021

RESPONSE: Complaint was not answered Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

10/28/2021

Representatives represents that this wouldn't be a contract and we changed our mind and didn't like the service and we have been trying to speak to the representative that got us the contract and she will not longer to us. Try the number on another members phone where she proceeded to hang up on me. Her name is Tammy and her number is 18305802533. If we were going to think of staying with the company we will not now. Resolution Sought Not charge us, was not supposed to be a contract.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile