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Meridian Auto Ranch Outlet complaints

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1005 East Fairview Avenue
Meridian, ID 83642 | Get Directions

(888) 382-7214

http://www.autoranchoutlet.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Meridian Auto Ranch Outlet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Meridian Auto Ranch Outlet

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8/17/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/22/2021

I have a 2010 Toyota Tacoma I bought from them it is under warranty we brought it in for a growl in the front end that we wanted looked at. When we got the truck back from them it did not drive straight the steering wheel is crooked it was hard to control on the road, there was too much play in the steering wheel. We contacted them took the truck back to them they had it a second time this time they said that they found something wrong with it they replaced a part. When we brought it home it started leaking oil out of the front end and drove just the same or worse. It was horrible. My husband contacted the manager of the auto parts or service department and they said bring it back to them. They've had my truck a total of two weeks. We picked the truck up tonight and it still drives horrible. It drove fine when we brought it in for the noise. The interior is covered in greasy finger prints and the floor mates are stained. This is my daily driver and it is no longer safe for me to drive until the steering is fixed. So frustrated I might have to sell it because the poor work has damaged my truck. Resolution Sought We have documented the issues with video and pictures. I want them to pay for us to take it to a reputable mechanic to have it aligned correctly and to have the interior cleaned.

Company Response

8/5/2021

I am the operations director for the Auto Ranch Group. I am sorry to hear of your frustration with your vehicle service. I will address your concerns. The alignment performed was completed by Point "S" tire a reputable Alignment shop her in our town of Meridian. They assured us that all measurements for your vehicles alignment Were in the green when it was aligned. You say it drives horrible? What does that mean? Pulling, vibrating etc? We have a full service detail shop as well and we will be happy to properly clean and detail your Truck for you. Please advise on your concern of the driving portion, if there is something that needs Addressed we have Master Technicians in our group I will be happy to over see them on your concern(s). We will happily address your concerns and have Point S tire look at the alignment. I will await your response.

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