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Meridian, Inc. complaints

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27201 Puerta Real Suite # 300
Mission viejo, CA 92691 | Get Directions

(800) 730-9006

http://www.meredian.com

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Total Amount in Dispute:
$1.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Meridian, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Meridian, Inc.

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10/3/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1.00 Amount Settled: $0.00

Customer Complaint

9/7/2022

I signed up with this credit consolidation company to pay my credit cards off for me, cause it would keep my interest on credit cards at 1 . The agreement also was that my cards would be closed until all balances were paid down to zero. They made first payment to credit card companies in July, but did not pay credit cards in August. I called and talked to someone from credit counseling off to ask why they hadn't payed. He said it was because they ran it through and it was declined, so I said that is not true cause I just got paid and had the money in my account. They should of called me if they were having a problem, but did not! He then changed his story saying they had the wrong checking account number, but keep in mind they paid my credit cards in July, so they had my checking account number., but I gave him the checking account number again anyway. I talked to this guy and he assured me the cards would be paid off on time. How these people have harmed me is they did not pay credit cards on time so I got a late payment on my credit report making my credit score go from 726 plummeting down to something like 622. I want to finance a trailer in a few months and now I will not qualify for financing, because of their lies, irresponsibility! This is devastating to me, so I'm taking them to court and seeing them. I tried remedy ING the situation a couple of times calling them on the phone, to no avail. I then threatened them with lawsuit if they didn't get busy and pay. Resolution Sought I don't know what outcome I would want. I basically don't trust them now and want people to know what this company has done to my credit! It's unbelievable how irresponsible these people are! I want a copy of this complaint as well, cause I'm taking them to court! My life should of been much less stressful signing up with this company, but they made my life much more stressful, not paying my payments like they were supposed to and I had to call each credit card company and make the payments Aug.

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