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Merritt Square Mall- I Cell complaints

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777 East Merritt Island Cswy, Suite G#13
Merritt Island, FL 32952 | Get Directions

(954) 579-6015

https://www.merrittsquaremall....

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Total Amount in Dispute:
$200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Merritt Square Mall- I Cell closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Merritt Square Mall- I Cell

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6/27/2024

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

6/3/2024

I left my iPad to be repair because it was not tuning on. I told them I think it was the port of charging. After a couple of minutes they attendant told me it was going to be $150 usd because of the port of charging and there was a risk of taking out the screen and the screen was going to be broke , after that he call his boss and he said that it was going to be 200usd becaus also might could be the batterie to come back but pay front. I left it at the time I went back to pick it up they said , it was not repair and the refund was going to be 60 usd because they was not having any guarantee , and they didn't fix anything and will not be any refund Resolution Sought Refund the complete amount or to fix the iPad

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