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MERS complaints

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1818 Library Street Suite 410
Reston, VA 20190 | Get Directions

(800) 646-6377

http://www.mersinc.org

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Total Amount in Dispute:
$123.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against MERS closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against MERS

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8/19/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $123.00 Amount Settled: $0.00

Customer Complaint

7/29/2021

This complaint to you is at the instruction of ( Media/ PRESS). This company Mers corporation Register my Mortgage with ( I'D 10073000863767380 ) as a Bearer when MERS Client have Transfer the Mortgage to a New Lender/ MORTGAGE HOLDER on 01/06/2016 name Florida Mortgage solution group inc with INSTRUMENT NUMBER 113478027 and Recorded on 01/27/2016. MERS Client was NOT the " ASSGNEE / Designate as the Mortgage Servicer on record after the Transfer and MERS Client Colluded / Conspired with New Lender / MORTGAGE HOLDER in the Mortgage NOTE and have FAIL To Release All Liens / Debts Register under MERS CLIENT. Who is NOT Name as Servicer of Mortgage on Record but Using Commercial Bribery on behalf of MERS to DEFRAUD me when MERS Client is NOT the Owner / MORTGAGE HOLDER/ Servicer in county Record and MERS have those Record. Resolution Sought MERS must Release " All LIENS/ DEBTS REGISTER on MERS Client INSTRUMENT NUMBER ( 11244201 ) Register on property locate at NW 2 Av Hallandale beach FL 33009 because the Mortgage was Transfer on 01/06/2016 to New Lender / MORTGAGE HOLDER in the Official RECORD Florida mortgage solution group inc with New INSTRUMENT NUMBER 113478027 on 01/06/2016 MERS need to RELEASE Mortgage ( I'D 10073000863767380 ) Urgently

Company Response

8/5/2021

Please provide a full copy of the original mortgage and incorrect release so we may review. The MIN in your document is missing a digit.

Customer Rebuttal

8/9/2021

Those are more information that need to be review i have mista2 min in the same property with instrument no; 113478027 and this not a mistake or error that is part of the way mortgage fraud work in fl that was '' intentional '' when you involved in one transaction and you have other property like those mortgage broker/ mortgage servicer and title company all work to defraud consumer both mortgage register at mers and both fraudulent transaction take place the same day 01 /06/2016 and both recorded the same date at the same time with different instrument number i have contacted the fbi they waitting for mers to release all '' lien & debt register '' at the property located at 404 nw 2av hallandale beach fl 33009 in order to start their investigation of florida mortgage solution group inc please let mers know that and not obstructing law enforcement as well as the state of florida dept of financial regulation investigation. please if can talk to mers for a fast release of the fake debt of $181.450 and let law enforcement perform their work

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