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Meta Payment Systems complaints

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5501 South Broadband Lane
Sioux Falls, SD 57108 | Get Directions

(605) 275-9555

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Total Amount in Dispute:
$49.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Meta Payment Systems closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Meta Payment Systems

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7/9/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $49.00 Amount Settled: $0.00

Customer Complaint

5/6/2025

Meta Pay has taken money from my Cash App account without my permission. I got a new card and have blocked them. They keep trying to take money from my account. I have tried to find a way to contact them and there isn't any. I just want my money returned and something done where they stop trying to take money from me. I have never used Meta Pay, have never even heard of them before now. Resolution Sought Return my money and stop trying to take money from me. They have attempted 5 more times since they got the 49.00 without my permission.

Company Response

6/16/2025

Thank you for your correspondence. Unfortunately, with the information provided, we are unable to locate an account. Information that would help us locate the account: *16-digit card number *Full social security number *Full account number *Name of card program Please provide any available additional information listed above to assist us in locating the account

Customer Rebuttal

6/16/2025

I am definitely not giving you any of this information. So you can take more from me? I am not angry idiot. Only an idiot would give you this information. I have an ongoing claim with the BBB about you. You have caused me so many problems.

Company Final Response

7/9/2025

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