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Metcalf Auto Plaza Inc complaints

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7733 Metcalf Avenue
Overland Park, KS 66204 | Get Directions

(913) 652-6700

http://www.metcalfautoplaza.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Metcalf Auto Plaza Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Metcalf Auto Plaza Inc

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11/8/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/13/2023

I purchased a car from them on 09/29/2023 and it has already been in the shop twice in the same week I put it in their shop on Friday October 6th 2023 for a bed egg smell coming through the air vents they were suppose to fix the problem they don't fix what was causing the smell cause it is back and today is October 12th 2023 and the on Saturday October 7th the car broke down on me the car wouldn't shift into any gear like something was wrong with the transmission. they told me it was the shift l linkage. They don't do the repairs right the rig them so that it's a temporary fix till after your month warranty is up so that you have to pay for the repairs out of pocket and now tomorrow Oct 12th 20/4 I will be taking it back because the catalytic. Converter is going out I'm sure they won't fix it. I believe the sold me a lemon car isn't there a law against that. Resolution Sought I would like them to fix what's wrong with the car cause the rotten egg smell is still there which is a sign that the catalytic converter is going out.

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