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Metro By T-Mobile complaints

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12920 South East 38th Street
Bellevue, WA 98006 | Get Directions

(877) 453-1304

http://www.metropcs.com

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Total Amount in Dispute:
$2,587.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

13 complaints against Metro By T-Mobile closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
13	Unanswered

13 complaints against Metro By T-Mobile

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4/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

3/21/2024

Ordered from from Metro by T-Mobile website on 2/10/24 It did not come with the sim card. I have called there customer service phone number 12 times. Every time I was they would fix the problem and send me the sim card. Then I was told that I had to drive to the nearest store, which is about a 3 hour drive for me. A month later, I still have not been sent the sim card for the phone that I purchased. My husband's phone has been through Metro by T-Mobile. But since we can not get a sim card for the phone, we are no longer going to be using there service. We are very angry and disappointed. With Metro by T-Mobile. Resolution Sought I would like a refund on the phone. And, I just would like other people to be aware that there customer service is incompetent.

3/20/2024

RESPONSE: Complaint was not answered Amount in Dispute: $402.70 Amount Settled: $0.00

Customer Complaint

2/23/2024

I had to purchase a new cell phone because my old one crashed. Upon arriving at Metro by T mobile I was informed that I could only purchase a phone that cost around 289.00 not the lower price phone. Also the company stated that the phone didn't cone with a charger. Also I provided the representative with my information to retrieve my numbers and photos. Upon returning home I didn't have any save numbers or pictures some which were one of a kind. On Thursday 15th I went to use my phone and received a message my bill of 83.70 has to be paid my service was temporarily suspended. After many years my amount due went from 52.00 to 70. My daughter purchased a tablet on my account and was told the monthly fee was 5.00 today Feb 20. After talking to a rep of the company my bill is now 70. I feel that the company lies and can do anything they can because as customer's we need them I use the phone for training to keep employed and for my business. Totally disappointed as a senior I have never been offer any type of discounts. Resolution Sought Refund some money because in order to keep my same phone number I was told I couldn't choose a phone of a lower price. Have what ever agency police these businesses do a better job.

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