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Metro by T-Mobile complaints

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12920 South East 38th Street
Bellevue, WA 98006 | Get Directions

(888) 863-8768

http://www.metrobyt-mobile.com

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Total Amount in Dispute:
$148.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

4 complaints against Metro by T-Mobile closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

4 complaints against Metro by T-Mobile

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3/13/2024

RESPONSE: Complaint was not answered Amount in Dispute: $30.00 Amount Settled: $0.00

Customer Complaint

2/16/2024

I purchased a plan online and brought my own phone and it didn't connect to my plan with the new number they gave me. So I have been trying to get them to refund my money cancel the plan I ask them to put the money back on my card since January 29 2024 they have been telling one lie after another giving me the run around! Resolution Sought I would just like my refund and cancel the plan instead of charging I have no need for this plan

8/26/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/2/2021

I have cellphone service with Metro PCS that concluded with insurance in case any thing happens with my phone. I lost my phone in june and called them to replace the phone. They told me that they will check and see if I qualify and will contact me back, after couple days i called and asked same thing they said send us both sides copy of my driver's license i went to Metro PCS agency and just did that and called them they said. Make a $60.00 co-pay and we will send you in 48hrs exact phone and color and i made the payment in thier Agency . After 3 business days i called and they said 4th July weekend happened we already sent you will receive after 4 business days i called and told them that i have not recieved any, they said they checked with UPS and they delivered. I told them that i did not get any phone. They told me that they need to deal with 3rd party insurance CO. And UPS and will take 3 weeks. I have called several times since then. In short i did not recieved the phone to this day 07/31/2021. Resolution Sought In short I didn't receive the phone. Not having any communication over a month while i paid the co-pay and thier costumer service department that several times i mean more than 4 times hung up the phone while i tried how serious the situation is, get me mentally and suffer severe stress. I also lost some important calls and appointments. I want them to compensate my unnecessary suffering and losses and to get the phone i paid and insured. Remember i have done nothing wrong .

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