Find a reputable business?

Complaints and Resolutions

Metro by T-Mobile complaints

Read Complaints File Complaint View Full Report

12920 South East 38th Street
Bellevue, WA 98006 | Get Directions

(888) 863-8768

http://www.metropcs.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$220.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Metro by T-Mobile closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Metro by T-Mobile

Sort by

3/7/2023

RESPONSE: Complaint was not answered Amount in Dispute: $50.00 Amount Settled: $0.00

Customer Complaint

2/9/2023

I entered into a contract with Metro PCS for a Samsung Galaxy tablet for the promotion after 3 months of making payments I would receive a rebate. So I entered into this contract December 2nd meet payment December 2nd January 2nd in February 2nd and they still don't want to furnish me my rebate. Resolution Sought They need to honor the claim they entered into with me.

6/1/2022

RESPONSE: Complaint was not answered Amount in Dispute: $170.00 Amount Settled: $0.00

Customer Complaint

5/6/2022

Metro pcs overcharged my account and then refused to credit my account back. I've had numerous discussions with them and their employees and nothing has been resolved. They also double charged me for 2 lines on one phone number. Which basically states im paying 3 lines and i only have 2 phones Resolution Sought I would like my account credited or my money back on my card

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile