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Metro by T-Mobile complaints

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12920 South East 38th Street
Bellevue, WA 98006 | Get Directions

(888) 863-8768

http://www.metropcs.com

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Metro by T-Mobile closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Metro by T-Mobile

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11/27/2022

RESPONSE: Complaint was not answered Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

11/1/2022

I went out to purchase an iPhone 11+ which I was told that was what it was. I believe it was on the 27th or 26 October 2022. I went to the store at 202848 mile Southfield Michigan and I spoke with a sales person. JJ informed me several times in the store that that was an iPhone 11+ well when I got home I started doing some investigation. I looked up the phone first of all and I cannot find iPhone 11 anywhere on that phone so then I looked at the box and I pulled it up and it said an SE 2020 so I did he told me once again when I called him to investigate that the phone was an 11 went to the store the next day I believe it was to return the phone and he told me there was no return on a purchase, but I spoke with Metro Pcs at a different location and they told me that as long as you bring it back within 14 to 30 days then you have the right to return the phone . Well I don't know what games Jay is playing but I am strongly advising people not to purchase anything from Jay and Metro Pcs at 20284 W. 8 mile he lies and he sells you products that you did not ask for I pacifically ask for a 11 and that is not what I got . I got an SE older generation, and then he lied and told me it was an SE stir generation and then he tells me it doesn't matter because they are the same. They are not. I want my money that I requested that and he told me there's no way I was getting my $300 back. Resolution Sought I want him to sell me an iPhone 11+ for the $300 that he told me that's what I had or either give me back my money he pacifically told me with an iPhone plus and he keeps lying

5/23/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/27/2021

Metro locked me out of my account, My identity was stolen. Metro let someone change my password. Resolution Sought Let me in my account, with the last number I gave them

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