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Metro Honda complaints

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540 Route 440
Jersey City, NJ 07305 | Get Directions

(551) 261-7092

http://www.mymetrohonda.com

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Total Amount in Dispute:
$10,265.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Metro Honda closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Metro Honda

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12/29/2022

RESPONSE: Complaint was not answered Amount in Dispute: $264.55 Amount Settled: $0.00

Customer Complaint

12/5/2022

I took my car for scheduled maintenance and got changed for unwanted and unnecessary service such as rotating tires and replacing brake fluid resulting in a bill of 498.65 instead of 234.10 results extra profit for Metro Honda while I get cheated. How others?? Resolution Sought Refund me 264.55 and Metro Honda stop scanning customers.

2/9/2022

RESPONSE: Complaint was not answered Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

1/13/2022

I bought a car a month ago and it's a lemon. Couple of days after purchase, I tried using the heater in the vehicle and noticed a very strong smell of gas. I'm an Uber driver and my clients have also complained about this. I've taken the car back at least 4 different times for the same problem and they simply look at the car and tell me nothing is wrong, however, the smell is still there. Also, at the time of the sale I was told this vehicle was certified, which I also paid for the certification, however, I come to find out by their own mechanic that this vehicle is not certified. I was mislead and lied to regarding the condition of the vehicle. This is not normal nor is this safe for me to use because this is inhalation of chemicals every time I use the heating system in the car. I spoke with the manager and sales person, told them I simply want them to put me in another vehicle but they want to put me in a more expensive car that is not affordable to me. I gave them a $10,000 cash down payment, plus my trade-in which was in great condition. Total amount of contract, $39,050.48. Resolution Sought All I want is for them to take this car back and give me another one of equal price. Also, I need this to be resolved as soon as possible because this is my only way of income, so I need a working vehicle.

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