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MetroNet complaints

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3701 Communications Way
Evansville, IN 47715-8929 | Get Directions

(888) 684-1892

http://www.metronetinc.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

3 complaints against MetroNet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
0	Unanswered

3 complaints against MetroNet

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3/6/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/6/2024

They say $29.95 a month for net then charge you a extra $12 a month on top of that i complained on the first bill so they added more charges then gave me a discount so i still paid the extra $12 at the end shady sneaky snakes in the grass i refuse to pay the $12 a month wont happen. Resolution Sought Either say $42 a month or remove the charge period.

Company Response

2/21/2024

Thank you for passing along the concerns expressed by Mr. Szymanski and we apologize for any confusion. We have spoken directly with them and consider this matter resolved. Should they have any additional concerns, we invite them to contact our Customer Service Department at 877-407-3224.

Customer Rebuttal

2/22/2024

They said they would talk to their advertisement about it thats all they said i would not consider it closed until i start seeing flyers saying $42 a month not $29.99 they also said nothing they could do about the extra $12 a month but give a one time credit but the extra $12 stays on the bill so no its not closed sorry

Company Final Response

3/4/2024

Thank you for passing along the concerns expressed by Mr. Szymanski and we have let our marketing team know of his marketing request. We have spoken directly with them and consider this matter with their specific account resolved. Should they have any additional concerns, we invite them to contact our Customer Service Department at 877-407-3224.

3/6/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/6/2024

Company Response

2/21/2024

Customer Rebuttal

2/22/2024

Company Final Response

3/4/2024

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