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Metronet complaints

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12415 Old Meridian Street
Carmel, IN 46032 | Get Directions

(317) 798-1800

http://metronetinc.com

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Total Amount in Dispute:
$101.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Metronet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Metronet

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4/3/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $101.20 Amount Settled: $0.00

Customer Complaint

3/4/2022

I canceled my service on Nov. 14, 20/21, in Dec. I was charged for another billing cycle, despite calling and informing them that my service had been canceled and all equipment had been returned. When I called again they apologized and said they would start the refund process but it would have to be sent by mail. After a month I called and was told that the check is in the mail and I should have it in a couple of weeks. After I waited another month I called again and was told that the check had been sent and they couldn't control the postal service, so I waited again and was given the same story that the refund had been sent and there was nothing they could do about the postal service. Now it is March and I still haven't seen a check, they didn't have a problem with taking my money out of my account in an autopay account but I think that they are just putting off paying me to use my money for their lousy customer service. Resolution Sought All I am looking for is the refund that is due me but I'm not willing to wait much longer.

Company Response

4/1/2022

Consumer states: The company finally sent me a check for what they owed five months after I turned in the equipment they required to initiate the refund. Thanks for your help.

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