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Meyers Environmental, Inc complaints

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60 Cobb's Lane
Fairport, NY 14450 | Get Directions

(585) 377-1700

http://www.meyersenv.com

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Total Amount in Dispute:
$850.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Meyers Environmental, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
1	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Meyers Environmental, Inc

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11/25/2024

RESPONSE: Making a partial refund Amount in Dispute: $850.00 Amount Settled: $0.00

Customer Complaint

10/16/2024

The last 3 years has been nothing but hell with this company I've never had all these problems with my septic system until new people took over they don't know what they're doing they came to my house several times for the same problem and keep charging me for the same problem when they put a pump in a couple years ago the bearings were already going right when they put it in I called them the next day the owner said wait till it finally goes then they'll replace it for free well they're trying to tell me they told me and I got it all marked down they told me different excuses when the new person called me back first he said it was because the leach field wasn't working then he said it was because of the distribution box Danny said it was replaced and that they have proof it was replaced yeah they must have made paperwork afterwards because I don't have no paperwork that it was replaced so they're lying about that I have witnesses that were here my brother lives here and he heard them say in front of him and me that they will replace it for free when it goes and now they want me to pay $850 I'm on Social Security Disability they're not going to get it because I was promised that pump and now they're saying oh we changed it last year no it never was changed so I feel like they should not be making me pay $850 when I was promised this and I will not keep them for my people to come and take care of my system because every time they come they tell me something different's wrong Resolution Sought I want them to dismiss this bill it's been nothing but problems with this company the last 3 years they keep billing me for stuff that when they come they tell me they're not going to Bill me and then I get a bill I was promised this pump now they all of a sudden they came up with excuses that they said they put a pump in last year a pump was never put in last year I want this bill to disappear I will not pay this bill this company needs to stop taking advantage of people

Company Response

11/13/2024

As office manager, I will extend the offer that the customer does not have to repay the rest of the $850, remaining balance is $600. If the customer agrees, moving forward our contract with the customer is null and void. Moving forward we will also be in agreeance to no longer provide service with the customer. We have documentation sent to BCA in regards to the claims made.

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