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MGN Landscaping & Sprinkler Repair complaints

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1440 Laurel Avenue
Pomona, CA 91768 | Get Directions

(800) 505-7760

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Total Amount in Dispute:
$1,100.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against MGN Landscaping & Sprinkler Repair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
1	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against MGN Landscaping & Sprinkler Repair

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10/31/2022

RESPONSE: Making a partial refund Amount in Dispute: $1,100.00 Amount Settled: $0.00

Customer Complaint

9/6/2022

This company came in and was supposed to replace all my sprinklers come to find out they never did, so when the manager came he said he was going to replace some things that are breaking and popping, and they have not done what they're supposed to. I was supposed to have a three month guarantee in all sprinklers, and one year warranty for parts only to, Which I would pay for Labor! They never showed me what they took out or what they replaced and I told them I needed to see that due to the fact that I don't walk immobile. Resolution Sought I want my money back so I'll have somebody else do it!

Company Response

10/19/2022

In response, company states they did all the work, which was to add height extentions on all sprinkler heads, not to replace entire system and some other stuff, but completed job. Company is offering consumer $550.00.

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