Complaints for Mi Casita Rental Services in Montclair, CA

4795 Holt, Suite 201
Montclair, CA 91763 | Get Directions

(323) 266-5770

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation of services. Specifically customers complain the company fails to provide refunds as agreed properties are taken directly from websites or the newspaper or that rentals listed do not exist or are already rented. Others allege that listed properties do not meet their criteria or that properties advertised in newspapers with attractive prices are actually not available.~~The company responds to some complaints by denying immediate refund requests. They advise complainants that according to their client agreement the company is not required to issue refunds until the client has been on the service for one year without finding a rental property.

Complaint Closing Statistics

0 complaints against Mi Casita Rental Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Mi Casita Rental Services complaints