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Miami Valley Settlement Center complaints

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3555 Kettering Blvd
Kettering, OH 45439 | Get Directions

(937) 741-3838

http://www.galleyr.com

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Total Amount in Dispute:
$46.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Miami Valley Settlement Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Miami Valley Settlement Center

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2/2/2023

RESPONSE: No response term selected Amount in Dispute: $46.00 Amount Settled: $0.00

Customer Complaint

1/19/2023

Purchased a table top game tablet 2 wks before Christmas. Never received anything. $ was taken from my account. # on site does not work. Tracking can not be done. Email is invalid. Today I received a small Christmas stocking. Tracked the order # from package and it shows Los Angeles CA, same company I bought from! Resolution Sought Refund my $.

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