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Michael Bates Chevrolet Inc complaints

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23755 Allen Road
Woodhaven, MI 48183 | Get Directions

(734) 752-4526

http://www.michaelbateschevy.c...

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Total Amount in Dispute:
$890.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Michael Bates Chevrolet Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Michael Bates Chevrolet Inc

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11/22/2022

RESPONSE: Complaint was not answered Amount in Dispute: $890.00 Amount Settled: $0.00

Customer Complaint

10/27/2022

My vehicle was in a accident on September 15th I got a new vehicle on September 26th I signed all the paperwork for new vehicle and old vehicle that was being returned ..I have contacted gm financial and they said the dealership did not process my paper work to my old truck that was in the accident and still want me to pay for something the dealership did not due on there end and I no longer have custody of the vehicle I have contacted the salesman who sold me the car and nothing ghas been done Resolution Sought To fix the problem and take my old vehicle off of gm financial and wave my fees because I have not had procession of the vehicle and signed off on it on Sept 26th and still getting charged

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