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Michael Graham Handyman Services complaints

PO Box 888
Little Elm, TX 75068
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(214) 914-3136

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

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Complaint Closing Statistics

2 complaints against Michael Graham Handyman Services closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
2 Unanswered

2 complaints against Michael Graham Handyman Services

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10/31/2022

RESPONSE: Complaint was not answered Amount in Dispute: $800.00 Amount Settled: $0.00

Customer Complaint

10/5/2022

I contacted Mike Graham on 7/17/22 to have some bathroom work done at my mother's house in Denton Tx. He went to her house the next day and said he could perform the work required. On 7/19 he said that the approximate cost of the job would be $1500. After doing a little demo work he explained that he would need $800 in advance for the materials required to complete the job. My mother paid him that $800 and he never showed back up with any materials and has since ignored any attempts by me to contact him. I tried calling and also texted him on 7/29, 8/3 and 9/1. All three times he has refused to answer my texts and he has not paid back the $800 that my mother paid him in good faith. My mother is 91 years old who lives on SS payments. Mike knows this, yet he still had the audacity to accept the money and never perform the work he said he was going to do, nor has he paid her back the money that she paid him. In the meantime, my 93 old father passed away and his SS money is no longer coming into the household. My mother just barely gets by each month and we would like Mike to pay her back the $800 as I had to pay for someone else to come in and finish the job that he said he was going to do. This is fraud and Mike should be ashamed of himself for essentially stealing from a 91 year old woman who is wheelchair bound and lives off of her monthly SS check. Again, the only solution at this point is to have Mike pay her back the $800 that he owes her. We have tried to sett Resolution Sought We would like him to pay my mother back the $800 that he owes her.

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5/26/2022

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

5/2/2022

Took a deposit for a water heater replacement. Decided not to do the job and kept the money. Give deposit at your own risk. Stopped answering his phone. I guess made his daily rate and went home. Loves to curse on the phone. Very professional. Resolution Sought Just make sure it does not happen to other customers. Some people cant afford to be scammed. Even offered to let him keep $50 if he would return $200. Have txt between Mr. Graham and myself as proof if needed. Will try to file a police report with Little Elm Police for theft of service.

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