Find a reputable business?

Complaints and Resolutions

Michael Mosley Septic complaints

Read Complaints File Complaint View Full Report

65 Bluegrass Avenue
Middleburg, FL 32068 | Get Directions

(904) 210-8690

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Michael Mosley Septic closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Michael Mosley Septic

Sort by

11/7/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/19/2023

Septic tank hasn't been working, it was a bad pump. He replaced the pump and did not fill in the holes and did not put the filter back in. He said he would charge us a service call to come back out to finish his job! It has been exposed for 6 weeks now. Resolution Sought To come out to finish their job!

Company Response

10/26/2023

Company states: The tank the customer is referring to does nto even have a pump in it. We did replace her pump on Aug. 25th. We have made several trips over to check different things, once was the pump was not plugged in al lthe way. the time she is referring to is Aug. 27th after the pump was changed out at no cost. She texted sayng it was backing up. We did check the new pump to make sure it was working. The pump was working fine. Then they was told we can check to see if the filter is clogged. I twas explained to them tthat cleaning the filter is not covered under warranty, due to it being part of maintenance. We dug up the lid checked and cleaned the filter at no cost. Turns out it wasn't a septic issue at all. The pipe from the house to the septice was severly closgged of toilet paper. Which a clogged pipe is not covered under warranty. It is also something we do not do. We had to dig up the other tank lid to even be able to get the clog out. Also did at no charge when we should of charged for both cleaning the filter and unclogging the drain. We got done around 7:30-8pm and started to clean up and start to cover the lids. Her husband said not to cover them he would take care of it. We did ask many times if he was sure. He said he would cover them. Then waited till Sep. 15th to text saying she wanted us to then come back cover it up. So we and the builder both told her her husband agreed to cover it up that we did al lot of work that wasn't covered for free, so if we have to go back, yes, there will be a service fee. And, its two lids 2 ft round about 8-12 inches deep, so not talking about big holes that cant be covered with a shovel in a few minutes. Maybe 10 minutes to cover with a shovel.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile