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Michael Picanzo and Sons complaints

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29 Southland Terrace
Brockton, MA 02301 | Get Directions

(508) 840-5017

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Michael Picanzo and Sons closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Michael Picanzo and Sons

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10/19/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/23/2021

Mike put a new roof on my house in Nov.2016. A Rubber roof on the back of the house. with a lifetime warranty and a shingle roof on the front with a 30 yr manufacture warranty and a 15 year labor warranty. I have 3 leaks in my house at the moment. I have reached out to Mike several time with a promise from him of coming to look at it but he never does. There's mold on the bedroom ceiling and I explained to him I have COPD and would like these issues addressed. I feel like he's giving me a run around and he's not going to honor his warranty. Resolution Sought Is to have Mike find out where the roof is leaking and for him to fix it.

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