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Michael Shaver Plumbing and Septic complaints

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472 Gravely Hill Road
Bethpage, TN 37022 | Get Directions

(615) 948-9198

https://www.michaelshaverplumb...

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Total Amount in Dispute:
$350.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Michael Shaver Plumbing and Septic closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Michael Shaver Plumbing and Septic

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12/13/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $350.00 Amount Settled: $0.00

Customer Complaint

11/15/2021

They came and changed a part on our sewer pop and then quoted us five grand to Seven Grand to get a new pump! I have talked to multiple businesses and they say a pump is no more than a couple hundred dollars! They are ripping people off! Resolution Sought I I want my money back and I want them investigated!

Company Response

11/30/2021

We contacted the customer listed above and the owner did speak with them. We did come to a resolution about the above mentioned service and the customer has been satisfied with the results of our conversation. They have decided not to pursue any other action with the incident and all parties are compliant and fully satisfied.

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