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Michaels Arts & Crafts Store complaints

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4330 South College Avenue
Fort Collins, CO 80525-3021 | Get Directions

(970) 226-2128

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Michaels Arts & Crafts Store closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Michaels Arts & Crafts Store

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6/19/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/24/2022

Re placing an online order. This morning I placed an order for one item and was passed around to at least three people. For some reason, their computer system kept telling me they couldn't verify my information even though my complete information was in, I have been shopping with them for years, and when I got on the chat (3 times) no one was able to help me they told me to clear my cache what I do every week and did again, but still didn't work. I am very annoyed and upset about the way this was handled as I am a good customer. They could have at least offered to place the order for me which had been done before. This was the third occurrence of such a situation and is not acceptable. Resolution Sought Make this right. I would like to see better customer service and orders from all customers online to be dealt with in a better manner.

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