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Michigan Mutual Inc complaints

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300 Galleria Office Centre Suite 500
Southfield, MI 48034 | Get Directions

(877) 801-2266

http://michiganmutual.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Michigan Mutual Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Michigan Mutual Inc

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8/14/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/19/2023

I sent my mortgage payment how I always do through chime bill pay saying mortgage Jamie Vance Michigan mutual. I started receiving calls 4 weeks later saying my mortgage was not paid I called and they had sent my check back for "wrong payee". They reported 30 days late on my credit report and also gave me two late fees. Not a call not a notice. I called and spoke with a supervisor she was super rude and super unhelpful. Today 2 months later I received my check back I would have never known it was sent back. Their customer service is disgusting and the fact that they reported on my credit report without ever telling me they returned my check is wrong. Resolution Sought I want my credit report fixed and late fees removed I want someone who actually cares to respond and make things right:

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