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Microsoft Corporation complaints

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One Microsoft Way
Redmond, WA 98052 | Get Directions

(425) 882-8080

http://www.microsoft.com

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Total Amount in Dispute:
$26,087.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

41 complaints against Microsoft Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
40	Unanswered

41 complaints against Microsoft Corporation

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8/4/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/9/2026

I have owned my Xbox account for 9 years. I used the email associated with the account to make a Life360 account, they saw that as unusual activity and locked my account. I've contacted them more than a dozen times and filled out the account recovery form more than that. I've sent picture evidence of my drivers license and proof I hold the account and 6 months later I still do not have my account. When calling customer support they don't help me and I ask them if they can escalate my specific case and I've just been hung up on. Resolution Sought I want my account back. I've been with Xbox since 2008 And I've spent thousands of dollars on this platform and I've loved it. I just don't want to see my account disappear because I wanted to get an app to see where my family is through the days.

2/17/2026

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

2/12/2026

The blocked my account said I need to verify I'm me. I fill out the recovery form and give my info and it still acts like I'm not me and I can't get ahold of a real person to talk to so I can give them my credit card numbers and my ID to prove I'm me. So at the point their stealing from me I've spent a lot of money for what I've got and can't use it Resolution Sought I just want to speak with a real person so I can get into my account. Please help me

Company Response

2/17/2026

per consumer "Thank you for your help I finally got it straightened out "

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