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Mid-Carolina Electric Co-Op complaints

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254 Longs Pond Road
Lexington, SC 29072-9378 | Get Directions

(803) 749-6555

https://www.mcecoop.com/

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Total Amount in Dispute:
$1.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Mid-Carolina Electric Co-Op closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Mid-Carolina Electric Co-Op

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8/23/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1.00 Amount Settled: $0.00

Customer Complaint

7/28/2022

Someone need to look into mid Carolina charging people for their mistakes. to the tune of 7200$$$. We had to set a pole by the electrical transformer. so, we called mid Carolina out to mark a safe location for installation. They did so and put in marker for the new pole location. We installed pole and low and behold it was not a safe location an underground utility was hit. I feel there is some negligence here on mid Carolinas part!! why would they not explain that the marker they set is not safe and just reference point. I figured the transformer itself would be reference point. It's very confusing why you would call out their lineman to mark pole location then charge me for the pole not properly marked. 7200$ seems a bit much and seems like they need to own up to their lineman's mistake. Why call a company out to spot a pole and they decide it's not the responsibility of them to mark Their lines. This 7200$$ bill makes no sense but it a monopoly what can a person do. Resolution Sought Drop the absurd bill and take ownership of their short comings. It's their utility lines why would they not mark them knowing that a pole was going in or at least tell someone what needed be done. I do not work for mid Carolina i do not know their guidelines I would have assumed calling them out to spot the pole is what needed be done.

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