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Mid Western Auto Sales, Inc. complaints

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720 South Verity Parkway
Middletown, OH 45044 | Get Directions

(513) 727-8472

http://www.midwesternautosales...

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Total Amount in Dispute:
$2,005.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Mid Western Auto Sales, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Mid Western Auto Sales, Inc.

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3/24/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

2/28/2022

I have recently wrecked my car so I went to Midwest Auto Sales they told me they would work with me. Sure I'll put on my $1,500 down on a Chevy Equinox 2007. It was when we had the snow storm so the car has set in my parking lot for two days I was not able to drive it because the heat did not work. They told me they would fix the heat So I got the car back to them after 2 days someone called me and told me that my transmission is out I owe them another $1,000 I agreed to pay that when I get my income tax. I called a few days later and I was told because of snow storms my card did not come in it would be another 2 days. So about four days after they got my car I called because I hadn't heard from anyone I was told someone would call me back they were busy by the reception. They had my car for about three weeks I called about 20 times No one ever called back so I told her I was going to put my payments on a prepaid debit card I did not want to bring them money until I heard something about the car oh. I didn't even know if it was being fixed if it was unfixable I hadn't heard anything yet and I did not want to put more money on a car that I did not know if it would work. And ask him to please have someone call me back again no call back. After 3 weeks I called said I really need to talk to someone I need my I have my 2 payment. I was then informed that my car got repossessed. Repossessed after 2 weeks and the car was in their possession? I never even drove the car. Resolution Sought I would like my $2,000 back that I have into the car. I never drove it. And it is back on the lot for $9,000.

8/1/2021

RESPONSE: Complaint was not answered Amount in Dispute: $4.50 Amount Settled: $0.00

Customer Complaint

7/6/2021

On 6/4/2021, my son and I purchased a used car from Mid Western Auto, in Middletown, Ohio. After 2 weeks of ownership. We started having engine problems. The car would shake and almost stall out. I took the car to BARNETTS, my mechanic. Who told me it needed extensive motor repairs. He refused to work on it. I called Mid Western Auto, for them to get their mechanic to look at it. The same lady that did our paperwork, started yelling at me on the phone. That it's not free. I told her I knew that. The CONTRACT states I receive my old car back and any over payments. They refused to do anything. I paid them $2, 100 in 2 weeks. And they have my Trail Blazer. I want my car back. PLEASE HELP ME. Their phone number is 513 7278472. Resolution Sought Return my 2005 Chevrolet Trail Blazer.

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