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Midamerican Energy Holdings Co complaints

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PO Box 657
Des Moines, IA 50306 | Get Directions

(515) 242-4300

http://www.midamericanenergy.c...

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Total Amount in Dispute:
$117.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Midamerican Energy Holdings Co closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Midamerican Energy Holdings Co

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1/10/2022

RESPONSE: Complaint was not answered Amount in Dispute: $116.72 Amount Settled: $0.00

Customer Complaint

12/15/2021

MidAmerican Energy put the following through on my bank account - 12/13/2021 ACH - Demand ACH Debit ENERGY MIDAMERICAN /2XXXXX8045S881 STEVEN ANDREW DAWLEY (Memo Post) $116.72, the problem is I'm not Steven Andrew Dawley and don't know him. When I called MidAmerican they told me it was my problem and I needed to work through my bank. How can you charge my account without my authorization and then tell me it is my problem. This is the second time in 2021 MidAmerican has did this to me. Then I have to fill out papers with my bank to get my money back and they had know right to allow it to go through either. Now I have to wait between 24-48 hours to get my funds back that wasn't authorized and neither entity had a right to let it go through (twice). Better controls need to be in place and shouldn't be my problem like MidAmerican said it is. Resolution Sought Get my money back now and treat individuals with respect when it was their error. I shouldn't have to spend two hours of my time correcting their error.

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