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Midas complaints

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4260 Design Center Drive
Palm Beach Gardens, FL 33410 | Get Directions

(800) 621-8545

https://www.midas.com/store/tx...

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Total Amount in Dispute:
$2,600.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Midas closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Midas

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5/14/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,600.00 Amount Settled: $0.00

Customer Complaint

4/8/2025

Midas has had my vehicle since May 29th of last year they said they could do the job I took my car over there in good faith and they destroyed my car The car has been in the shop since last year this is April the 7th My car is still broke they're not trying to fix it and they want me to pay for a credit card The thing even did the work for talking about they waiting on parts they got problems with a master mechanics I mean the people are a bunch of crooks it just makes no sense My car has not driven off that lot. The owner told my car from my job the owner of Midas and my car has been there ever since and all I've been done to is lied to now I got a credit card for $2,600 that they only did $1,100 worth of work and now their bank whoever issued the credit card wants to charge me all these astronomical fees for work that they ain't even done I mean they ain't done anything and Midas is not trying to give me no satisfaction I've called the complain office they said they talked to him on several occasions to no avail I mean these people I would never tell anybody to go there ever ever ever Resolution Sought I want those people to pay off their own credit card or at least give me my money so that I can pay these people who gave me this might as credit card cuz they messing up my credit they have my car and allow me to take my car someplace else this is totally ridiculous

Company Response

5/2/2025

This customer has been given numerous free parts unrelated to the original repair. His car is in our possession and we are actively fixing more items for free. We have done thousands of $$ in free work, and he was dishonest that the vehicle was in an accident which created more issues. We will not refund, but intend on fixing his vehicle as we are doing now.

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