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Midas Corporate - TBC Corp. complaints

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823 Donald Ross Road
Juno Beach, FL 33408 | Get Directions

(800) 621-0144

http://www.midas.com

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Total Amount in Dispute:
$878.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Midas Corporate - TBC Corp. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Midas Corporate - TBC Corp.

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12/28/2023

RESPONSE: Complaint was not answered Amount in Dispute: $180.00 Amount Settled: $0.00

Customer Complaint

12/4/2023

Last year took my vehicle to Midas to have a diver side wheel bear replaced since I wasn't driving the vehicle didn't know until 11/29/2023 that Midas pushed wheel bearing against the ABS sensor which caused a reading that the ABS was bad when a mechanic diagnosed when having a heat sensor replaced I took it to the Toyota South dealership because they replaced the ABS Toyota South explained to who had done the work installing the driver wheel bearing push the bearings against the speed sensor which was causing scraping Toyota South repaired without charging because the work on the ABS was still under warranty but only charge me for the diagnostic I called Midas corp office wanting my money back with no solution Toyota South took care of repairs with out a charge because of warranty all I ask is for a refund since Midas had the car in it's shop 2 day and could have fix the problem. Resolution Sought Refund my money the I had to pay for the mistake.

5/23/2022

RESPONSE: Complaint was not answered Amount in Dispute: $697.96 Amount Settled: $0.00

Customer Complaint

4/27/2022

I took my car in 2/18/2022 for axle repair that was confirmed by Honda service advisor they say they replaced and repaired parts .yesterday went to Honda for oil change and they provide with a video and report repair that axle was not repair or parts replaced and needed immediate attention. Also send a email with video and prove and call corporate office of midas no response Resolution Sought Refund full amount of money so this cam be repaired for Honda technician.

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