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Middleby Residential complaints

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150 East 58th Street Suite 1062
New York, NY 10155 | Get Directions

(212) 371-0308

http://www.middlebyresidential...

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Total Amount in Dispute:
$9,203.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Middleby Residential closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Middleby Residential

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8/9/2021

RESPONSE: Complaint was not answered Amount in Dispute: $9,202.91 Amount Settled: $0.00

Customer Complaint

7/14/2021

Re: Viking Refrigerator Serial Number 06101510032703 Model Number VC5B5423SS Hello:Middleby Residential has not responded to e-mails. I spoke with a manager, Samatha one time and she does not return my calls and does not answer emails and I did check and I have the correct email address. In addition, On July 13, 2021 I called Middeby and was told by someone else that in the file it states we were sold the refrigerator as is which is not true. It is covered by a warranty that will expire in October 2021 on a floor model refrigerator that has twice had the cooling fail and has no lights in the freezer because the transmission is defective. BACKGROUND On October 17, 2019 we purchased a Viking side by side refrigerator from AllianceLand in Rockville. We knew it was a floor model and believed we were buying a 2019 model. 1.On February 14, 2020, less than four months after we purchased a new refrigerator, it died. The refrigerator ceased to cool. We contacted A-Nova appliance which was described to us by ApplianceLand as a Viking authorized repair center. 2. A-Nova did not fix the refrigerator until February 17, 2020. 3. A-Nova replaced the HV board, thermostat and sensor. 4. On Thursday June 10, 2021 the refrigerator died AGAIN. The refrigerator did not cool. We called A-Nova Friday morning and were advised they would not be able to come to repair the appliance until July. We also had 11 guests arriving from out of town that night and no work Resolution Sought A replacement 2019 refrigerator which is what we believed we were purchasing--not a 2015 defective refrigerator.

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