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MiddleTown Property Group complaints

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1709 North Walnut Street
Muncie, IN 47303 | Get Directions

(765) 289-7618

https://www.middletownpg.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against MiddleTown Property Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against MiddleTown Property Group

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10/24/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/28/2023

Refrigerator leaks on the inside and outside has not been fixed, washer leaks no one came to fix yet, lights has a surge which flickers on and off and now the bedroom ceiling is leaking when rains. I have been here two months and the maintenance is always called but never come out to fix anything and marks the requests complete. I have a 5 year old a 1 year old and 4 month old. Stove is malfunctioning which almost caught on fire. The washer and dryer is blocking the side door so we only have 1 exit. Resolution Sought I want my money back so that me and my children can find another place to live.

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