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Midland Credit Management, Inc. complaints

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350 Camino Del La Reina Suite 100
San Diego, CA 92108 | Get Directions

(800) 296-2657

http://midlandcreditonline.com

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Total Amount in Dispute:
$738,046.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

23 complaints against Midland Credit Management, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
12	Refuse to adjust, relying on terms of agreement
9	Unanswered

23 complaints against Midland Credit Management, Inc.

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12/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $735.00 Amount Settled: $0.00

Customer Complaint

11/20/2024

I have notified this company time after time that I refuse to pay this debt. I want the debt collector to cease all communication with me because I know my rights 15USC1692-C law Resolution Sought To contact them so they can get this off my credit report thanks

11/12/2024

RESPONSE: Complaint was not answered Amount in Dispute: $470.00 Amount Settled: $0.00

Customer Complaint

10/17/2024

I have requested that they send out a bill/statement as to the amount that is owed. They refused. I have told them that they are not getting my bank information. But they are not accepting this . They have STATED that it is a requirement because money orders can not be guaranteed. When questioning were they are located in was told India I have no problem paying but I do not to give my banking info and it should not be required to pay the bill. Resolution Sought If requested for proof provide it. And stop strong arming people you don't have to have provide banking info to pay there are other way money order pre paid cc cards.

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