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Midtown Auto Service complaints

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2500 King Street
Jonesboro, AR 72401 | Get Directions

(870) 333-5095

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Total Amount in Dispute:
$2,300.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Midtown Auto Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Midtown Auto Service

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9/7/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,300.00 Amount Settled: $0.00

Customer Complaint

8/13/2021

I hired them to install a timing change in my truck in January of 2019. The problem came back up that they fixed in 2021. I have a lifetime warranty on the part but not the labor. Part cost 300 dollars and the labor.was over 2,000. I asked them how can we resolve the issue and they responded by saying we don't work on engines anymore. I say fine point to someone that does but they don't want to honor the labor. Resolution Sought Fix the problem or pay someone else to fix it

Company Response

8/26/2021

We are not obligated to provide labor or to pay the cost of labor for needed repairs. The labor warranty has expired. Owner acknowledges in his complaint that he has a lifetime warranty on the part but not the labor. This is correct. Our labor warranty is for 12 months or 12 thousand miles, and has expired. The invoice for these repairs is dated 12/03/2018 and the 12-month warranty period expired on 12/03/2019. This repair is outside of the 12 month or 12,000 miles labor warranty period. Just recently, the owner returned with similar issues. We scanned the onboard computer and determined that it appears to be within the timing systems. He was advised of the warranty as stated and the fact that we no longer do internal engine repairs. We contacted our vendor and confirmed that the part has a lifetime warranty. We advised the owner that he could take it to the repair shop of his choice and the part only would be warranted. He asked for referrals and we suggested Bosche's Auto Service or Gerald's Automotive.

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