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Midtown Kia complaints

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4747 South Yale Avenue
Tulsa , OK 74135 | Get Directions

(918) 622-3160

http://www.midtownkia.com

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Total Amount in Dispute:
$2,303.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Midtown Kia closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Midtown Kia

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8/18/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,300.00 Amount Settled: $0.00

Customer Complaint

7/25/2022

I purchased a car a month ago the car worked for one week I had to call them and let them know the car was not working anymore and they've had my car ever cents they claim that they're waiting for a Apart from overseas at this point I would like another car my money back. Resolution Sought Give me the Loan car that I have for the same price or my money back.

12/26/2021

RESPONSE: Complaint was not answered Amount in Dispute: $3.00 Amount Settled: $0.00

Customer Complaint

11/30/2021

I brought a used car from Midtown Kia, I am so sorry I done business with this company, The owner is just as childish as the employees, they lie and play games with you, none of them are serious, I were told I would receive up two five free oil changes buy Bobby the man that works in the repair shop, I went for months before I were able to get my oil changed, I took it to another shop and I were told the oil was very filthy and they lied and said the oil had been changed when I brought the car. I have spent almost $3,000 dollar's on this 2015 Mercedes Benz, and I have about that much or more to go, the bolt are stripped out and they said they will have to drop the gas tank to get to the bolts, I am a elderly woman, I were looking for a good car that were dependable, I stopped at Mid town Kia, and I told them over And over I were just looking for a good car. They would not let me leave, they made me all kind of promises, and the lady Candy that was helping me kept bringing salesmen in the office with all of these promises. So I ended up leaving with the car. Then they signed me up for some protection for my car that only covered some of the parts on the car, I have maxed out one of my credit cards and working on another one of my credit cards. I talked to Gus R. And he said he would contact the company and have them to refund my money and had me to sign a paper that would have given the money to the company. They play games, and I am tired of there games. Resolution Sought I would like for them to live up to there expectations, I need the money back that I have spent on this car, and for them to pay for the five oil changes, like they said they would do.

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