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Midway Home Solutions complaints

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14444 Atstar Drive
Victorville, CA 92392 | Get Directions

(760) 245-3731

http://www.midwayappliance.com

Monday-Saturday: 9:00 AM-7:00 PM
Sunday: 10:00 AM-5:00 PM

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Total Amount in Dispute:
$735.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Midway Home Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Midway Home Solutions

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5/18/2022

RESPONSE: Complaint was not answered Amount in Dispute: $735.00 Amount Settled: $0.00

Customer Complaint

4/22/2022

Purchased LG Dryer in May of 2020. 2 weeks after purchase dryer made a very loud noise when on. Called Midway said they couldn't come out and had me call LG. I had them provide service to repair the dryer. They came out in a couple of days. I asked LG about a 5 year warrantee. Asked for model and serial numbers. Checked about warrantee and said I couldn't get any warrantee because dryer was manufactured in 2016 and was refurbished. Was I shocked. I was not informed of this at time of purchase. Called Midway talked to the salesman Scott who said he knew nothing about it. It took me more than three months to finally get ahold of the Store Manager and through heated conversation, he agreed to 5 year warrantee if I payed half. Not what I was expecting. The assistant manager at Howards is the person who was Manager of Midway Home Solutions. Jason Montana. I purchased the dryer from the scratch and dent area of the store. From that area I have purchased a washer that lasted for 13 years with no repair at all, range, leather chair, bed etc. Have done business with Midway for over 20 years. Now I find out they sneak bad items to sell as new. Have any other complaints come to BBB about Midway Home Solutions?? I would be curious to know. Resolution Sought To either replace the dryer with a knee one with all the feathers my LG has, plus the extended warrantee to be applied to new product to follow the one year warrantee. Or return all the money we spent minus the delivery fee of $75.00.

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