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Midwest Dental complaints

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1843 West Alexis Road
Toledo, OH 43613 | Get Directions

(419) 475-5450

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Midwest Dental closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Midwest Dental

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12/13/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/17/2022

I wish to report whomever it is answering the phones at Midwest dental today as I called in to check my appointment time. He right off the bat called me a liar as I had the time wrong amongst other nasty talk to me. I called back and asked if it indeed was 2 at the airport location. Confirmed time and place, I then called back to cancel as I didn't trust someone with such attitude to a client, left it on a voicemail and he called me back and I told him I wanted to cancel my appointment. He then called me stupid and hung up. Resolution Sought I want him fired. People should not have to be treated this way just because they only have caresourse insurance and need a tooth filled. I've been on a waiting list to had it done since September. Very unprofessional man.

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