Find a reputable business?

Complaints and Resolutions

Midwest Eye Center complaints

Read Complaints File Complaint View Full Report

1700 East West Road
Calumet City, IL 60409 | Get Directions

(708) 891-3330

https://www.midwesteyecenters....

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$846.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Midwest Eye Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Midwest Eye Center

Sort by

3/6/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $845.70 Amount Settled: $0.00

Customer Complaint

2/6/2025

While in the office on 1/14/2024, we discussed with Patricia H in their billing department that they need to bill the group health plan first and the amount not paid by the group health plan should be billed to Medicare. We paid $120.00 out of pocket in order to be seen by the doctor. Since this visit on 1/14/2024, the group health plan has not received any bills from Midwest Eye Center. We have made several calls to Patricia H in the billing department and have not received any phone calls back regarding this issue. Her phone number is (708) 891-3330 ext 21530 Resolution Sought We would like for them to bill the group health plan as instructed on 1/14/2024 so that this bill can be rectified before going to collections.

Company Response

2/13/2025

On 1/14/2024 it was explained to patient & Spouse reason for balance was due to coordination of benefit. It was suggested that insurances be called to make proper corrections, before would be allowed to rebill any insurance our office is currently short staffed and we have a third party billing department. My role is to attempt to assist with any questions that I can answer for a patient but ultimately our billing department make decisions and they are remote not in office. Please note that my voicemail intro instructs patients to leave a message or for faster service call 866-314-1354 reflect that on the billing statement they may receive. This billing statement phone number is available Monday through Friday and there are several billing representatives ready to assist with any request, concerns, or questions. I have been able to confirm the coordination of benefits issues seem to be resolved and the charges have been placed to resubmit to insurance for processing period account has been noted by myself so billing department can see what actions have been taken with patient's charges. Patient may call billing phone number with any concerns for faster service.

Customer Rebuttal

3/6/2025

After calling the Midwest Eye Center billing department today and spending 3 hours on the phone and the representatives being less than helpful. I contacted my insurance asking them to reach out to Midwest Eye Center, which they have done and found out that Midwest Eye Center was billing Blue Cross Blue Shield under a non-existent group number. After the benefit administration office spoke to Dee in the billing department, the claims were being resubmitted under the correct group# and correct ID#. Hopefully this is now resolved. Thank you again.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile