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Midwest Handy-Pro complaints

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7720 Penn Avenue South
Richfield, MN 55423 | Get Directions

(651) 279-7900

https://services.midwesthandyp...

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Total Amount in Dispute:
$125.00

Total Amount Settled:
$125.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Midwest Handy-Pro closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Midwest Handy-Pro

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8/24/2023

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $125.00 Amount Settled: $125.00

Customer Complaint

8/3/2023

Handyman Jim was hired to install an exterior door. He didn't have a measuring tape or all the proper tools needed for this basic job. He didn't measure the 2x4, had to cut it twice and it was still crooked. My Dad was trying to help me by finding a handyman to do this job - he was in construction but is now retired in his 70's so he didn't want to take this on himself. My dad helped Jim a bit and was watching him make several mistakes over the course of the two hours he was there. He used the wrong screws, and didn't install the hinges correctly. After he got the door hung, my dad told him that was enough since he realized he will have to fix his mistakes himself or find alone else to fix/finish the job properly. The handyman said he didn't know how to install the doorknob also…. The website assures professional and honest work. Jim asked my mom to leave a 5 star review. The next day he texted her twice again asking where her review was. Seems really pushy, and anyway his work was unacceptable. I wouldn't recommend him to anybody. I was actually questioning if he really did work at this business, based on his lack of experience and behavior. Resolution Sought Full refund with no repercussions. This guy knows where I live and also knows where my parents live. This guy is scamming people into thinking he's a professional handyman.

Company Response

8/3/2023

This family is a scam trying to ruin my name over $125. I am actually quite shocked they would get on here and lie. I had every proper tool for job that I needed. The family wanted to rig a job up and they should be ashamed of themselves because they are pitiful. They did not have proper sized door, the door the had no hinge cutouts and was a steel door. Father wanted to screw a 2x4 in the door to make up for height difference also wanted holes gauged in jam to make hinges work. Whole job was a rig job the dad insisted on. I told them the proper way to fix door. I was simply helping them as her door was kicked in. To blame me for this is defaming and slander. They are the scammers I am professional and have always been. Funny thing is I have installed doors 100s of times no problems. They are a joke was $125. Would be glad to refund to never have to hear from them again.

Customer Rebuttal

8/6/2023

UPDATED 8/14/23: So when and how am I getting the supposed refund? ------------------------------------------------------------------------------------------------------------------------------ He didn't have a tape measure or a pencil. That's bread and butter tools for the job. I had to hire someone else to redo everything. I can give you his notes but regardless, calling customers "pitiful" isn't good business. If it's a stand up company, you shouldn't have to beg customers to leave 5 stars. I look forward to the refund.

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