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Midwood Brands LLC complaints

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500 Volvo Parkway
Chesapeake, VA 23320 | Get Directions

(704) 847-6961

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Total Amount in Dispute:
$71.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

8 complaints against Midwood Brands LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
7	Unanswered

8 complaints against Midwood Brands LLC

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3/24/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/26/2026

I bot a 20 pack of AAA batteries at a local dollar tree. I put them in my medical device, and device said battery was weak. battery supposed to be 1.5 V, battery only tested 1.35 or 1.4 V. Resolution Sought replace with good batteries or refund. replace batteries or refund.

10/7/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2.50 Amount Settled: $0.00

Customer Complaint

8/13/2024

This is the third time I bought a bag of Eatz Chedar Cheese wavy potato chips and found very few whole chips. The vast majority were quarter size at best and not at all suitable for dipping. Had to pour them into a bowl and add dip and eat them like cereal. Not so bad since it was just me but what if I had purchased them for a party? I would not be a happy camper running back to the store to get a bag of Ruffles chips. Resolution Sought Check your processes and see if mostly chip crumbles are going into the bag (shame on you) or if it might be the shipping or receiving process at the store that is handling the boxes of chip bags too roughly, causing the issue.

Company Response

9/23/2024

We have over 16,000 locations and I am unable to find customer by this name in our database as it is too broad a search parameter. Please submit the following information and a certificate will be forwarded posthaste: •Dollar Tree or Family Dollar Store Number •Dollar Tree or Family Dollar complete physical address •Certificate holders name and address •Verbiage to include in the Description of Operations Box.

Customer Rebuttal

9/23/2024

Here is the link I found by doing a google search: https://www.familydollar.com/locations/co/fowler/28898/ It is number 8898.

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