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Miguel's Auto Sound & Security complaints

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1068 Hudson Avenue
Rochester, NY 14621-3564 | Get Directions

(585) 342-4820

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Total Amount in Dispute:
$200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Miguel's Auto Sound & Security closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Miguel's Auto Sound & Security

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3/12/2024

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

2/15/2024

On February 12th, 2023, I visited their establishment to address audio issues with my car's audio system. However, upon returning to my vehicle, I discovered that they had improperly reinstalled my radio, leaving it unhinged and in a practically broken state. Despite my attempts to address the issue with them respectfully, they chose to deflect blame onto the original installer, refusing to take any responsibility for their actions. Their combative response and refusal to acknowledge fault were profoundly disappointing. Resolution Sought They proposed charging me an additional fee of $150 to rectify the damages they caused, on top of the $28 I had already paid for the service. This approach, coupled with the damages incurred, leaves me rightfully seeking compensation for both the service provided and the resulting damages. Given the unsatisfactory outcome of my attempts to resolve the matter directly with them, I am formally requesting a full refund for the troubleshooting service, as well as compensation for t

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