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Mike Haggerty Buick GMC Inc. complaints

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9301 South Cicero Avenue
Oak Lawn, IL 60453 | Get Directions

(708) 423-5000

http://www.haggertycars.com

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Total Amount in Dispute:
$23,000.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Mike Haggerty Buick GMC Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Mike Haggerty Buick GMC Inc.

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12/15/2022

RESPONSE: Complaint was not answered Amount in Dispute: $18,000.00 Amount Settled: $0.00

Customer Complaint

11/21/2022

Co sign for a car for my son. Sign documents, left son there because I had to leave were not there when he sign. Only was to sign for $15.000 but next day I see $22.000 car with$18.000 finance charge. Resolution Sought Refund or redo the contract

5/15/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

8/18/2021

About a vehicle that was purchase in December 2018. that has been giving me mechanical problems that a creditor gave me credit for 8.500.00 and about my compliant the vehicle has been costing me to much money for repairs that. has been getting out of hand with my pocket. can you help me the the matter for trying to get my rights straight out about a lemon vehicle. Call me if you got any suggestion. Resolution Sought Point me in the right direction for a another car.

Company Response

5/3/2022

Called customer he said he was not interested in any help

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