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Mike Thompson's RV Super Stores complaints

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13940 Firestone Blvd.
Santa Fe Springs, CA 90670-5883 | Get Directions

(714) 522-0250

http://www.mikethompsonrv.com

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Total Amount in Dispute:
$1,838.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Mike Thompson's RV Super Stores closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Mike Thompson's RV Super Stores

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6/3/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,838.00 Amount Settled: $0.00

Customer Complaint

4/26/2024

My partner and I bought a travel trailer at this dealer, they offered a protections called ultimar. I didn't want to bit Josh, the finance representative insisted. I asked him if I could cancel it if after checking it out with more patience (was so stressed already) and he said as long as the product wasn't put on I could cancel. Never had it on. I came after a month because I decided I didn't want it and they said Josh wasn't at the dealer and he was the one to talk to. Came other 3 times and the same thing. Now, after almost 6 months came back and now he is not working here anymore. And they don't want to cancel it Resolution Sought I just want them to honor Josh word (my partner and brother in law were there, they are witnesses) and cancel it and put the money in the principal)

Company Response

5/29/2024

MTRV offers cancellation and a refund for this product if it has not been applied. Since the product has not been applied in this case, a refund is due. The refund process has been initiated, and the customer will be contacted shortly. We apologize for any misinformation previously provided. The refund will be sent to lien holder if loan is not paid off.

Customer Rebuttal

5/31/2024

Thank you so so much for your help!! This has been a nightmare!! Have been trying to cancel for more than 5 months!!! Paying high interests and they always put an excuse until finally told me they were not going to cancel. I really appreciate your help ????????????????????

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