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Mike's Tire & Car Care complaints

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328 West Graham Avenue
Pryor, OK 74361 | Get Directions

(918) 825-6633

http://www.mikes-tire.com

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Total Amount in Dispute:
$3,600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Mike's Tire & Car Care closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Mike's Tire & Car Care

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3/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $3,600.00 Amount Settled: $0.00

Customer Complaint

2/14/2023

Took son's car in to get a water pump, Patrick the owner filled out a credit card application, so could pay it off in 6 months with no interest he told me nothing would be charged to me without talking to me first that couldn't fix it said it had a cracked block still can't drive it not fixed and then 2 weeks later got a bill from the credit card for $3600.00 talked to Patrick the owner they did front in work on the car he said my son said it was ok my son said he didn't but I had never talked to Patrick he knew I wouldn't ok work on a car that you can't drive credit card company since I had payed for his stuff before we were a couple so I was responsible it is my sons credit card it mine and it didn't ok when I payed in the pasted they made sure they had my ok. Resolution Sought I want it takin off the credit card not be charged for something I didn't ok.

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